Skills evidence sheet
Checklist
Checklist
- Empowerment - how and why
- Skills - including practical communications, interpersonal
- Qualities - patience, sense of humour, empathy, willingness
- Mobility - disaster and evaluation
- Aids explanation - how they assist and safety
- Clothing - movie and evalution
- Aids explanation - stocking aid, button hook, velcro… etc
- Feeding - 3 pictures and evaluation
- Assessing quality of care - questionnaire to review a carer
- staff observation sheet
- targets you would set for improvement
This is just as I met the service user, I was talking to her about her children and asking her how her day was etc to find out how she was feeling.
Support with feeding
I was a care worker for a 30year old woman who lost her arm in an accident and has just had twins.
When I first got to her house I sat down beside down beside her and asked her how she was and how her day has been so far, she answered all the questions positively so I then asked her if she was hungry and whether she wanted something to eat, she said yes, so I asked her what she wanted. I gave her a various of choices of what food was available for her to eat. She asked for cereal so I then gave her a choice of what cereals there was.
When she chose the cereal she wanted, I asked her whether she would be able to make it herself, but she said her belly was hurting as she had just had twins a few days ago and she felt weak. So I prepared her cereal for her and offered her a drink although she didn’t want one.
The service user didn’t want to eat all of her cereal so I was encouraging her to eat it to gain back her strength again, after she ate it all I offer her a drink again but she didn’t want one. I then asked her if she felt okay to get up and clean up her bowl. She said yes, and cleaned it up.
To improve this I could of empowered the service user to do things for herself more, such as when she said she felt too weak to get up to do her own cereal I could of took the bowl, milk and cereal to her to pour out herself.
Support with feeding
30 Year old new mum who lost her right arm in an accident, shes got twins and her mum helps out with the children
Menu
Food
Tomato soup with bread&butter
Ham sandwich
Cheese on toast
Drink
Tea
Orange juice
Water
I choose these snacks for the service user as it will be easy for her to prepare most of the snack on her own as she has only one arm.
Checklist
A check list for a manager to assess a care worker in a care setting.
Circle the grade A B C D or E which applies to the care workers skills and qualities being shown. A being excellent and E being poor.
Carers name: ………………………
Skills and qualities Grade Targets
Communication
Verbal A B C D E
Non-Verbal A B C D E
Written A B C D E
Oral A B C D E
Presentation
Clothes A B C D E
Tone of voice A B C D E
Body language A B C D E
Personal Hygiene A B C D E
Attitude
Positive attitude A B C D E
Polite A B C D E
Professional A B C D E
Use of language A B C D E
Personal
Funny A B C D E
Helpful A B C D E
Rudeness A B C D E
The care worker’s manager would have a checklist and would sit in the classroom, usually at the back and out of the way, and watch the care workers skills and qualities and how the care worker gets on with the service users.
As the manager sees different things happening, for example the way the care worker communicates with the service user, the manager will grade the care worker with a mark of A - E. ‘A’ being the best and ‘E’ being the worse.
After the manager assesses the care worker, they both will sit down and talk about how well the care worker did.
The manager would have wrote down notes as she observed things, and will give the care worker some targets on how to improve.
The manager would then help the care worker in how to improve, for example if they need to improve on medical, scientific or practical skills then the manager will give them a course to go on to improve this skill.
For example, if a care worker doesn’t have any medical skills like giving injections or asthma pumps properly, they will be sent on a course or if there is another member of staff able to do this, then they may be able to teach them instead.
The manager will also give the care worker a time slot of when they should improve this skill by, for example if they had an attitude towards the service user then this should be sorted out straight away and improved by the next time the care worker is with the service user.
Whereas, if the care worker has to go on a course to improve their skills, then the manager will give them about 4-5weeks to achieve this skill. Then the manager will re-visit the care setting to assess the care worker again.
Task Three
A questionnaire for a service user to fill in to access the qualities of care received
1. Is your care worker always punctual?
Yes No Sometimes
2. Why do you think that it is important for your care worker to be punctual when meeting you?
3. Do you feel like your care worker cares for you as a person?
Yes No Sometimes
If yes, how do they show you this?
4. When your care worker talks to you does s/he use eye contact?
Yes No Sometimes
If yes, do you think it is better to communicate using eye contact?
Yes No Sometimes
5. Does your care worker stand/sit at the same level as you when communicating with you?
Yes No Sometimes
If yes, do you think it is better to communicate this way? And why?
6. On a scale of one-to-ten, do you like your care worker?
1 2 3 4 5 6 7 8 9 10
Like Dislike
7. Does your care worker give you a choice of food?
Yes No Sometimes
8. Has your care worker ever frightened you?
Yes No Sometimes
9. Is your care worker ever rude to you?
Yes No Sometimes
10. Do you trust your care worker?
Yes No Sometimes
11. Why do you think it is important to trust your care worker?
12. Do you think your care worker is organised?
Yes No Sometimes
13. Do you feel safe with your care worker?
Yes No Sometimes
I would give this questionnaire to a service user to find out how they feel about their care worker. The service user would have to do this on their own or with another care worker, so they don’t feel intimidated filling it in, in front of their own care worker in case they write something that they don’t want the care worker to know.
I made the questionnaire simple and easy to read so it is suitable for all different ages and abilities. If a young child at the age of 3 or 4 has to fill it in about their care worker, it is simple for them to understand if someone else reads it to them, and most of the questions are closed questions and only need a yes or no answer.
Task Two
For each skill and quality give an example of a situation in which the care workers might use them.
Reliable- The care worker needs to be on time and punctual when working. For example, if a care worker has to go around a service user’s house to care for a child, they need to be on time so the child is not left alone while parents go to work.
Empowerment- Giving a service user choice
Clothing- In a care setting where a service user cannot dress themselves, the care worker needs to be aware of the service users needs and how to dress them comfortably
Feeding- Making food suitable for the service user to eat. For example the service user may be a vegetarian or may be allergic to certain foods.
The care worker needs to be aware of this and also food them depending on their needs
Mobility- Care workers need to know how to use mobility equipment and how to help service users when they use them, for example when a service user is in a wheelchair, care workers needs to know how to help them up a step and how to fold it down etc.
Communication skills- Eye contact, bend down to a service users’ level when talking to them, facial expressions, talking, sign language, tone of voice, these are examples of good communication skills in a care setting.
Trustworthy- If a service user tells their care worker something in confidence; the service user needs to have trust in the care worker not to tell anyone else.
The service user, in some situations, also needs to trust the care worker with their belongings and in their on homes.
Literacy skills- if a service use is unable to write/type on a computer, it is important that the care worker has literacy skills, to write and type the thing needed for the service user, this could include writing letter, filling out forms and writing/sending emails.
